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Coronavirus (COVID-19) – Current advice and recommendations (Memoria Ltd)

13th May 2020:

  • Based on the updated Government advice of 10th May 2020, families should be advised to restrict attendance to a maximum of 20 people. This is effective from May 13th 2020.

20th April 2020:

Reopening of Memorial Gardens

Following the Government’s revised instructions with reference to the closure of memorial gardens to the general public, Memoria Ltd are pleased to be able to advise that our memorial gardens have now re-opened.

We would politely ask that if you visit our sites that you respect the current social distancing rules should you come onto our grounds at the same time as other members of the public.

Please note that for now our offices will remain closed and any enquiries should be made by phone or e-mail.


Communication to all Funeral Directors, Celebrants and other third-party visitors

As the Coronavirus outbreak (Covid-19) continues to develop and impact on all of our lives, I want to reassure you that our priority is to continue to provide the highest standards of service and facility to our clients while protecting the health and wellbeing of the bereaved, our staff, your staff, you and the public at large.

We are determined to keep offering services as opposed to taking a direct cremation stance, as taken by some municipal crematoria already. However, if we fail to help in the curbing of the spread of the virus, we may all be faced with this as part of a government directive.

We have already carried out significant preparations to ensure we can maintain our service to the best level we can and will continue to make decisions based on official advice from our Government and health authorities. It is, therefore, vital that we work together to deliver this consistent message so bereaved families can take some comfort of exactly what to expect at this most difficult of times.

We have had to make some very difficult decisions in order to maintain respect and dignity for the deceased whilst simultaneously protecting the health and safety of all concerned, which we have a legal requirement to do.

So, it is crucial that we all work together on a number of measures designed to ensure the safety of everyone whilst continuing to serve the bereaved families who put their trust in us all.

I can confirm that we will be making the following changes with immediate effect, with the exception of the attendance restriction which will come into force on 26th March 2020 to give Funeral Directors a chance to advise all clients.

26th March 2020:

  • As per the updated Government advice of 23rd March 2020, families should be advised to restrict attendance to ‘immediate family members only’ and to a maximum of 10 people. We have published the government’s guidelines at the end of this notice.
  • On arrival at the crematorium, mourners are requested to stay in their vehicles or wait outside. Chapel doors will be locked until 10 minutes prior to a service.
  • Hand sanitizer will be placed on every public entrance to the building, signs will be in place stating anyone entering will be required to clean hands.
  • Our staff will wear gloves at all times during the service and gloves will be provided for attendees wishing to use them.
  • Foyers and waiting rooms, where applicable, whether for families, Funeral Directors or any other visitors will be closed at all times other than to allow access to the funeral service as mentioned above.
  • No one will be allowed to enter the Chapel until asked to do so by our chapel attendant. Once services commence only the Funeral Director will be permitted to stay in the chapel, all other funeral service operatives must leave the building.
  • Crematorium teams will open and close the chapel doors, thereby restricting the number of people touching the handles.
  • In between services, the hard surfaces in the Chapel will be wiped down with suitable cleaning equipment by the crematorium staff. This will include chair tops, pews, door handles, catafalque top and toilets etc.
  • Mourners should be seated so that groups are a distance away from each other.
  • Bins will be provided on entry and exit to the chapel and signage placed advising families to dispose of gloves and any rubbish they have, bins will be emptied after each service.
  • We will not insist that curtains are closed following committal of the deceased, please follow the wishes of the family but please also discourage mourners from touching or kissing the coffin as they leave.
  • Open coffin services will not be permitted at any of our crematoria.
  • All coffins must be closed when they arrive at any of our sites and must remain closed at all times.
  • With immediate effect and for the foreseeable future we will not be offering a Bearer Service at any of our sites.
  • Funeral Directors are asked to use a wheeled bier where possible to prevent bearers being too close together.
  • Funeral Directors and Bearers should leave the service via the chapel door. They will not have access to the cremation areas or our staff room areas for the time being.
  • We will not be providing drinks to any visitors for the foreseeable future, including Funeral Directors.
  • We are removing all service books, hymn books, bibles etc.
  • Funeral Directors must supply service sheets/orders of service for their clients, if required. All service sheets are to be taken away at the end of the service or placed into a chapel bin as they leave the chapel.
  • Funeral Directors are asked to minimize the frequency and number of staff visiting our crematorium offices.
  • Full cremation paperwork must be received by the crematorium 48 hours before a service.
  • The use of electronic forms is encouraged as much as possible. Care must be taken to ensure that information is shared in a way that is GDPR compliant.
  • Our offices will remain locked at all times.
  • Forms should be dropped off by posting through the letterbox or postbox rather than taken into the office. This means that forms won’t be signed for, so Funeral Directors should confirm by phone or email that the forms have been delivered and check they have been received.
  • Only one person should come into reception to collect cremated remains, whether family or Funeral Directors. Funeral Directors should call ahead and notify the crematorium when they wish to collect the same.
  • Please advise clients that memorial consultations will be postponed until further notice.

We are all operating at an unprecedented time and during the biggest crisis that this country has seen since the Second World War. We have a responsibility to families and each other to work together for the collective good of us all. We need to be the rock-solid pillars of an industry we are all proud to be part of and times like these are made easier for others by the strong and decisive actions of brave individuals like you. I know we will step up to this challenge together and so we will get through it together.

From all at Memoria, we offer you our continued support and every good wish to stay safe and healthy. If we are all vigilant in our actions, we will continue to serve the bereaved in the way both we and they would wish.

Ensuring you of our most courteous attention at all times.

 

Howard Hodgson

CEO Memoria Ltd.


NEW RULES ON STAYING AT HOME AND AWAY FROM OTHERS

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why the government is now (23 March 2020) introducing three new measures.

  1. Requiring people to stay at home, except for very limited purposes
  2. Closing non-essential shops and community spaces
  3. Stopping all gatherings of more than two people in public

Every citizen must comply with these new measures. The relevant authorities, including the police, will be given the powers to enforce them – including through fines and dispersing gatherings.

These measures are effective immediately. The Government will look again at these measures in three weeks and relax them if the evidence shows this is possible.

  1. STAYING AT HOME

You should only leave the house for one of four reasons.

  • Shopping for basic necessities​, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle – alone or with members of your household.
  • Any medical need​, or to provide care or to help a vulnerable person.
  • Travelling to and from work​, but only where this absolutely cannot be done from home.

These four reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household. These measures must be followed by everyone.

Separate advice is available for individuals or households who are isolating​, and for the ​most vulnerable who need to be shielded​.

If you work in a critical sector outlined in this ​guidance​, or your child has been identified as vulnerable, you can continue to take your children to school. ​Where parents do not live in the same household, children under 18 can be moved between their parents’ homes

  1. CLOSING NON-ESSENTIAL SHOPS AND PUBLIC SPACES

Last week, the Government ordered certain businesses – including pubs, cinemas and theatres – to close.

The Government is now extending this requirement to a further set of businesses and other venues, including:

  • All non-essential retail stores - this will include clothing and electronics stores; hair, beauty and nail salons; and outdoor and indoor markets, excluding food markets.
  • Libraries, community centres, and youth centres​.
  • Indoor and outdoor leisure facilities​ such as bowling alleys, arcades and soft play facilities.
  • Communal places within parks​, such as playgrounds, sports courts and outdoor gyms.
  • Places of worship, ​except for funerals attended by immediate families.
  • Hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses for commercial/leisure use (excluding permanent residents and key workers).

More detailed information can be found ​here​, including a full list of those businesses and other venues that must close. Businesses and other venues not on this list may remain open.

  1. STOPPING PUBLIC GATHERINGS

To make sure people are staying at home and apart from each other, the Government is also ​stopping all public gatherings of more than two people​. There are only two exceptions to this rule:

  • Where the gathering is of a group of people who live togethe​r - this means that a parent can, for example, take their children to the shops if there is no option to leave them at home.
  • Where the gathering is essential for work purposes - but workers should be trying to minimise all meetings and other gatherings in the workplace.

In addition, the Government is stopping social events, including weddings, baptisms and other religious ceremonies. This will exclude funerals, which can be attended by immediate family.

DELIVERING THESE NEW MEASURES

These measures will reduce our day to day contact with other people. They are a vital part of our efforts to reduce the rate of transmission of coronavirus.

Every citizen is instructed to comply with these new measures.

The Government will therefore be ensuring the police and other relevant authorities have the powers to enforce them, including through fines and dispersing gatherings where people do not comply.

They will initially last for the three weeks from 23 March, at which point the Government will look at them again and relax them if the evidence shows this is possible.

Nelson’s Journey presentation to Waveney Memorial Park and Crematorium

In recognition of the support shown to Nelson’s Journey by Waveney Memorial Park and Crematorium, Emily Matthews (Funding and Marketing Officer for Nelson’s Journey) presented a lovely framed certificate.

This donation of funds has been made possible through the ICCM Metal Recycling Scheme which allows us to offer support to Bereavement Charities in the area.

Emily Matthews presenting the Certificate
Emily Matthews presenting the Certificate

PRESS RELEASE: The Memoria Personal Image and Lighting Option

Memoria Limited extend the concept of a unique celebration of and tribute to a loved life by becoming the first crematoria group in the country to offer a free of charge projected image of the family’s choice above the catafalque for the whole service.

The selected image is displayed on the wall above the catafalque via a projector. It may be one of the person whose service it is; a family photograph; a favourite place; or more general images such as a football team; a regimental badge; a favourite artist; a charity logo or perhaps the White Cliffs of Dover. The lighting system includes a number of colour selections or plain white is available as the default choice.

Click here for more details of this new, free of charge, option.

Personal Image and Lighting Option

PRESS RELEASE: Home Memorials

For thousands of years mankind has felt the need to use memorialisation to mark the sense of loss, love and respect felt for a family member or friend.

It provides a focal point of affection and remembrance as a celebration of a much cherished individual life. It is a statement of not being forgotten and a personal message of undying love. It can help in the grieving process through which we are all likely to go at some point in our lives.

Soft and Hardback Memory Books

Some people may not want to return to the crematorium but still wish to have a fitting tribute to the memory of their loved one in the familiar surrounds of their own home and often where the memories of that person are felt the strongest.

Click here to view our beautiful range of memorials that offer something for everyone.

Home Memorials

Charitable Donation to East Coast Hospice

In June 2019 Waveney Memorial Park and Crematorium donated £8000 to East Coast Hospice to help “Raise the Roof” of the Margaret Chadd House.

This donation has been made possible by a charitable scheme run by the ICCM (Institute of Cemetery and Crematorium Management). Under the scheme, metal, from medical implants, is recycled after cremation, with the consent of the family of the deceased.

Twice a year the Institute asks its members to nominate local bereavement charities who would benefit from this donation.

This year, Waveney Memorial Park and Crematorium are happy to have been able to make a donation to this worthwhile cause.

East Coast Hospice

East Coast Hospice was born out of the need to change the palliative care available for the people of Great Yarmouth & Waveney.

Margaret Chadd House is the most important medical establishment to be built in the East Norfolk/East Suffolk area for many years.

Cheque Presentation
Cheque Presentation to East Coast Hospice

Find out more…

PRESS RELEASE: Service marks opening of new crematorium in Barnby Moor.

Barnby Moor Memorial Park and Crematorium. Pictured at the unveiling of the plaque to mark the opening of the Barnby Moor Memorial Park and Crematorium, are from left, humanist celebrant Pippa Pal, Ralph Heskett the Bishop of Hallam, the Rt. Rev. Tony Porter Bishop of Sherwood, CEO of Memoria Howard Hodgson, their head of planning Jamieson Hodgson, finance director Michael Hackney and manager Mark Alexander.

To mark the occasion at the Barnby Moor Memorial Park and Crematorium, a multi-faith service took place led by the Bishop of Sherwood, the Right Reverend Tony Porter, assisted by the Bishop of Hallam, the Right Reverend Ralph Heskett, Reverend Peter Sheasby from the Trinity Methodist circuit and Pippa Pal, a local humanist funeral officiant.

The congregation, which included funeral directors from the area, invited guests and clergy was welcomed by company CEO and founder Howard Hogdson.

Mr Hodgson, who has over 50 years’ experience in the funeral industry, remarked that although over the last few decades culturally we have witnessed a move away from the rather historic Victorian-type services normally associated with funeral providers, citing particularly the advent of more personalisation, direct cremation and the accelerated growth of pre-paid funeral plans – the one constant, however, that will always remain was the pain and loss we all collectively experience when we face a bereavement.

He said: “This is the 15th memorial park that we have built. And it is one we are very pleased with and we are pleased to be serving the community here.
“Bereavement is something which doesn’t change. At the end of it all we must remember, whether you are a member of a religion, have another sort of belief or it is a celebration of a service for the bereaved, we must remember that we all have to serve the bereaved.

“Funerals change but people and the feelings of the people we serve never change.

“We are trying very hard to cater for bereaved people to express and have a celebration of life.

“Taking into account religious beliefs and personal feelings and choice in an expression of life.

“It’s been a long journey.”

He went onto say that Memoria as a family-owned business, fully recognises this and to this end its mission statement is essentially built around focusing on trying to ease that pain as much as feasibly possible.

He said: “Memoria has a mission to provide exceptional standards of service and facility to the bereaved families that use its crematoria and gardens of remembrance. This is because it is not only commercially sensible to do so but also because it is an essential act of human decency towards people who have just lost a much-loved member of their family or friend.

“Bereavement is the price we must all pay for the joy of loving and being loved. The loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life.

“We at Memoria realise that we are unable to eradicate such pain but we also know it is our responsibility and duty to be as efficient, kind, respectful and polite as humanly possible to our clients at their time of grief, and thereafter when they return to remember their cherished relatives or friends.

“Therefore, it is our aim to provide immaculately clean and tidy facilities in tranquil and beautiful surroundings attended by people who are sincerely dedicated to our mission, and who take a great pride in their work as a result.”

The new site at Barnby Moor includes many industry firsts including the provision of one-hour service times which avoid families seeing other funeral corteges arrive and depart, plasma screens for photo dedications/eulogies, choice of advanced music system or live organ, all set in a tranquil countryside environment with water features and extensive gardens.

At the conclusion of the official service the congregation were led out to the chapel entrance area and the Bishop formally blessed the site and its grounds and unveiled a commemorative plaque to record the occasion, this coincided with the symbolic release of a dove by Mark Alexander, the site manager.


Official opening of the new Barnby Moor Memorial Park and Crematorium.

Manager, Mark Alexander releases a dove at the official opening of the Barnby Moor Memorial Park and Crematorium.

Source: Worksop Guardian

Charity Donation to Halesworth Men’s Shed

Halesworth Mens Shed

Richard Houston (second from left) Manager at Waveney Memorial Park & Crematorium is pictured presenting a cheque for £5,000 to members of the Halesworth Men’s Shed on Thu 21st Nov 18.

Waveney Memorial Park and Crematorium, based in Ellough near Beccles, have presented local charity, Halesworth Men’s Shed, with a cheque for £5000 to be used to support men in Suffolk possible struggling after the death of a special person in their life.

The donation has been raised through a charitable scheme, operated by the Institute of Cemetery and Crematorium Management (ICCM), of which Waveney Memorial Park and Crematorium is a member. Under the scheme metal from medical implants is recycled after cremation, with the consent of the family of the deceased. Twice a year the institute asks its members to nominate local charities, which help to support people to cope with the death of loved ones, to receive a donation.

For further information about the Halesworth Men’s Shed call 01986 835905 and leave a message, they will call you back, or go to their website – halesworthshed.org.uk or email – shedhalesworth@gmail.com

Charity Donation to Beccles Men’s Shed

Richard Houston, Manager of Waveney Memorial Park and Crematorium presents a cheque for £5000 to Tony Rainbird and fellow shedders of Beccles Men’s Shed.

Waveney Memorial Park and Crematorium, based in Ellough near Beccles, have presented local charity, Beccles Men’s Shed, with a cheque for £5000 to be used to support men in Suffolk possible struggling after the death of a special person in their life.

The donation has been raised through a charitable scheme, operated by the Institute of Cemetery and Crematorium Management (ICCM), of which Waveney Memorial Park and Crematorium is a member. Under the scheme metal from medical implants is recycled after cremation, with the consent of the family of the deceased. Twice a year the institute asks its members to nominate local charities, which help to support people to cope with the death of loved ones, to receive a donation.

This is the first donation that the Memorial Park has given the Beccles Men’s Shed.

Men’s Sheds (or Sheds) are similar to garden sheds – a place to pursue practical interests at leisure, to practice skills and enjoy making and mending. The difference is that garden sheds and their activities are often solitary in nature while Men’s Sheds are the opposite. They’re about social connections and friendship building, sharing skills and knowledge, and of course a lot of laughter.

Sheds are about meeting like-minded people and having someone to share your worries with. They are about having fun, sharing skills and knowledge with like-minded people and gaining a renewed sense of purpose and belonging. As a by-product of all of that they reduce isolation and feelings of loneliness particular during bereavement, they allow men to deal with mental health challenges more easily and remain independent, they rebuild communities and in many cases, they save men’s lives.

Waveney Memorial Park & Crematorium Manager, Richard Houston said: ‘We are pleased to be able to support the work that the Beccles Men’s Shed aim to do at such an early stage of them setting up in this area.

Beccles Men’s Shed Chairman, Tony Rainbird said: ‘At Beccles Men’s Shed our primary purpose is to support the mental and physical well-being of men in the Beccles area. Holding our first meeting on 30th August 2017 and regularly have an attendance of 16 men.

The group is open to anyone over the age of 18, whether they are able-bodied or have a disability, although our focus could be men recently retired, made redundant or bereaved all of which can lead to depression without the right support. Men are known to be very bad at making friends and talking about themselves, particularly their feelings.

Within a Shed environment, working with other men, having a laugh and joke, these barriers can be broken down, balancing their mental health well-being. Working with local health providers and social partners we are currently supporting several men suffering social-isolation and depression following bereavement.

In November 2017 we moved to a temporary home, a stable block in the Hulver area and together with the very generous donations of used tools by the people of Beccles enables us to offer wood working, wood turning and wood carving.

We urgently need to move to a long-term home in Beccles making us more accessible to our members and those wishing to join. This extremely generous donation by Beccles Crematorium will help us in finding a new home’.

We currently meet between 10am and 2pm and Monday and Wednesday. Contact Tony Rainbird on 078 3355 8005 or email beccles.shed@gmail.com

Dying to know something? Talking about death won’t kill you!

Come and meet all types of industry professionals, break down the taboos and take the fear and mystery out of death and what happens surrounding a funeral.

Are there questions around death and the funeral industry that you have been dying to ask someone?

As part of the Dying Matters Awareness week (14th – 20th of May 2018), Waveney Memorial Park and Crematorium (Warren’s Lane, Benacre Road, Ellough, Suffolk, NR34 7XE) are hosting a drop in community awareness event on Thursday 17th May from 6 to 8pm, providing information and the chance for people to ask questions and talk openly.

Through this free and open to the public event, you will be able to find out about the various options available and considerations to bear in mind. There will be suggestions of personal touches that families can arrange themselves to create a unique funeral service. Industry experts will be on hand to answer any questions you may have and will include funeral directors, funeral service leaders such as civil celebrants, bereavement counsellors, experts in cremation, traditional and natural burials, palliative care organisations and representatives from local solicitors and bereavement support groups. There will also be lots of information available from other industry related organisations that can help people think about what they would like for their own funeral. This is not a sales event; there will be space for informal discussions for anyone who just wants to start the conversation and think about their own wishes.

Richard Houston, Manager of the Memoria Waveney Memorial Park and Crematorium in Ellough said, “This is a first for us, but we’ve seen, through the Dying Matters awareness campaign, all the other events taking place across the country and we think there is a need for open discussion here. Talking about death can be a bit awkward at first, but it is something we all have to face. We are proud to host this event and hopefully many big conversations will follow which, when had, will enable people to concentrate on living their lives to the full.”

For more information about the event please download this flyer or call 01502 477200.

Waveney Memorial Park and Crematorium’s gift to Nelson’s Journey

Waveney Memorial Park and Crematorium, based in Ellough near Beccles, have presented local child bereavement charity, Nelson’s Journey, with a cheque for £5000 to be used to support children in Norfolk struggling after the death of a special person in their life.

The donation has been raised through a charitable scheme, operated by the Institute of Cemetery and Crematorium Management (ICCM), of which Waveney Crematorium is a member. Under the scheme metal from medical implants is recycled after cremation, with the consent of the family of the deceased. Twice a year the institute asks its members to nominate local charities, which help to support people to cope with the death of loved ones, to receive a donation.

This is the third donation that the Memorial Park has given to Nelson’s Journey, with over £14,000 having been donated to the charity since 2016.

Nelson’s Journey was founded in 1997 and celebrated its 20th anniversary in 2017.

Since its launch the charity has recorded a significant rise in the number of children referred to them after the death of someone special. During 2017, Nelson’s Journey received 952 referrals and anticipates that the demand on their services will continue to grow.

Waveney Memorial Park & Crematorium Manager, Richard Houston said: ‘We are pleased to be able to support the work that Nelson’s Journey do. Locally, many families have used the service and we hope that this donation helps them to continue to provide that much-needed support for children coming to terms with the loss of a loved one.’

Gena Moore, Corporate Marketing and Funding Officer for Nelson’s Journey said, ‘We are so grateful for the support of Waveney Memorial Park and Crematorium through it’s charitable scheme. To be the recipient of such a huge amount of money will go a long way in the help and support we can provide to children and young people in Norfolk who are dealing with the death of an important person in their life.

The money received through the scheme so far is enough to allow 57 children and young people to attend a therapeutic residential weekend where they can meet others who have had similar experiences, remember their special person and learn coping mechanisms to deal with their difficult emotions. We receive very little statutory funding, so donations like this from the local community help us to continue to meet the demands placed on our service.’

Cheque Presentation - Nelsons Journey April 2018
Richard Houston, Manager of Waveney Memorial Park and Crematorium presents a cheque for £5000 to Gena Moore of Nelson’s Journey

About Nelson’s Journey

Nelson’s Journey aims to improve the emotional wellbeing of bereaved children by: increasing their confidence and self belief, providing education about the causes of death, enabling families to talk openly about their bereavement. We also provide opportunities to remember those who have died and help children to express and understand their emotions.

Nelson’s Journey endeavours to ‘Bring back smiles to bereaved children’.